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An examination of the role of information technology as an enabler of business process reengineering

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An examination of the role of information technology as an enabler of business process reengineering

Laframboise, Kevin (1995) An examination of the role of information technology as an enabler of business process reengineering. Masters thesis, Concordia University.

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Abstract

Several change agents, including globalization and increasingly sophisticated information technologies, both hardware and software, are causing organizations to review the essence of doing business. An information-technology-enabled reengineering of business process is one response to the cry for quality improvement initiatives during the past few decades. A review of the literature reveals an integrated approach for effective business process reengineering is desirable. A revised model is suggested to envisage a BPR initiative as a holistic treatment of Information Technology, Corporate Strategy, Senior Management Commitment and Leadership, Human Resource functions, and Organizational Support features. To explore the construct validity of the model, this study undertakes a multiple case study consisting of three cases, in three industries: a national police service, an aerospace manufacturer, and an intimate-apparel manufacturer. Categorization according to the Venkatraman model is suggested, as well as suggestions for further research in this area.

Divisions:Concordia University > John Molson School of Business
Item Type:Thesis (Masters)
Authors:Laframboise, Kevin
Pagination:vii, 112 leaves : ill. ; 29 cm.
Institution:Concordia University
Degree Name:Theses (M.Sc.Admin.)
Program:Faculty of Commerce and Administration
Date:1995
Thesis Supervisor(s):Gopalakrishnan, Mohan
ID Code:101
Deposited By:Concordia University Libraries
Deposited On:27 Aug 2009 13:09
Last Modified:08 Dec 2010 10:12
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