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Learning management systems : a case study of the implementation of a web-based competency and training management program at Bell Canada

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Learning management systems : a case study of the implementation of a web-based competency and training management program at Bell Canada

Jobert-Egou, Cécile (2002) Learning management systems : a case study of the implementation of a web-based competency and training management program at Bell Canada. Masters thesis, Concordia University.

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Abstract

Systemic models of essential roles, processes, products and factors involved in implementations of web-based competency and training management programs are important guidance tools to organizations integrating learning management systems (LMS) to support human performance improvement goals. In order to leverage the potential of LMS, strategies to use a LMS to align e-learning and classroom-based training with competency requirements need to be delineated. This thesis applies the grounded theory (Strauss & Corbin, 1990) approach to develop a holistic understanding of the implementation of a web-based competency and training management program at Bell Canada, and generate a descriptive, systemic model of the steps performed. The findings suggest that the process of implementing a web-based competency and training management program involves different phases, and success is highly dependent on the change management approach, the level of granularity of competency definitions, the types of competencies models used and the instructional design strategy employed for content development. A set of recommendations for the evolution of research on effective management of competency and training systems technology is made

Divisions:Concordia University > Faculty of Arts and Science > Education
Item Type:Thesis (Masters)
Authors:Jobert-Egou, Cécile
Pagination:xiii, 204 leaves : ill. ; 29 cm.
Institution:Concordia University
Degree Name:Theses (M.A.)
Program:Education
Date:2002
Thesis Supervisor(s):Wells, David
ID Code:1993
Deposited By:Concordia University Libraries
Deposited On:27 Aug 2009 13:24
Last Modified:08 Dec 2010 10:24
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