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Consumers' perceptions of delays under varying conditions and across multiple stages of service encounters

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Consumers' perceptions of delays under varying conditions and across multiple stages of service encounters

Gill, Rivinder S (1994) Consumers' perceptions of delays under varying conditions and across multiple stages of service encounters. Masters thesis, Concordia University.

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Divisions:Concordia University > John Molson School of Business
Item Type:Thesis (Masters)
Authors:Gill, Rivinder S
Pagination:vi, 91, [21] leaves : ill. ; 29 cm.
Institution:Concordia University
Degree Name:Theses (M.Sc.Admin.)
Program:Faculty of Commerce and Administration
Date:1994
Thesis Supervisor(s):Hui, M
ID Code:2848
Deposited By:Concordia University Libraries
Deposited On:27 Aug 2009 15:21
Last Modified:08 Dec 2010 10:29
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