Kaltsounakis, Zafiro (1995) Implementing total quality management in Canadian health care : an empirical investigation. Masters thesis, Concordia University.
Develops a model of TQM implementation based on theoretical formulations and empirical findings derived from the quality experiences of a Canadian hospital.
|Divisions:||Concordia University > John Molson School of Business|
|Item Type:||Thesis (Masters)|
|Pagination:||vi, 77 leaves ; 29 cm.|
|Degree Name:||Theses (M.Sc.Admin.)|
|Program:||Faculty of Commerce and Administration|
|Thesis Supervisor(s):||Waldman, David|
|Deposited By:||Concordia University Libraries|
|Deposited On:||27 Aug 2009 19:28|
|Last Modified:||04 Nov 2016 20:39|
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