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Implementing total quality management in Canadian health care : an empirical investigation

Title:

Implementing total quality management in Canadian health care : an empirical investigation

Kaltsounakis, Zafiro (1995) Implementing total quality management in Canadian health care : an empirical investigation. Masters thesis, Concordia University.

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Abstract

Develops a model of TQM implementation based on theoretical formulations and empirical findings derived from the quality experiences of a Canadian hospital.

Divisions:Concordia University > John Molson School of Business
Item Type:Thesis (Masters)
Authors:Kaltsounakis, Zafiro
Pagination:vi, 77 leaves ; 29 cm.
Institution:Concordia University
Degree Name:Theses (M.Sc.Admin.)
Program:Faculty of Commerce and Administration
Date:1995
Thesis Supervisor(s):Waldman, David
ID Code:3454
Deposited By:Concordia University Libraries
Deposited On:27 Aug 2009 15:28
Last Modified:08 Dec 2010 10:32
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