Galperin, Bella Lise (1995) The implementation of TQM in Canada and Mexico : a cross-cultural perspective. Masters thesis, Concordia University.
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Abstract
Why cultural factors made instituting a total quality management program more successful for Northern Telecom in a Mexican plant than in a Canadian plant. Implications for collectivistic and individualistic cultures.
| Divisions: | Concordia University > John Molson School of Business |
|---|---|
| Item Type: | Thesis (Masters) |
| Authors: | Galperin, Bella Lise |
| Pagination: | ix, 126 leaves ; 29 cm. |
| Institution: | Concordia University |
| Degree Name: | Theses (M.Sc.Admin.) |
| Program: | Faculty of Commerce and Administration |
| Date: | 1995 |
| Thesis Supervisor(s): | Lituchy, Terri |
| ID Code: | 5157 |
| Deposited By: | Concordia University Libraries |
| Deposited On: | 27 Aug 2009 15:50 |
| Last Modified: | 08 Dec 2010 10:43 |
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