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La réserve électronique aux Bibliothèques de l’Université Concordia

Title:

La réserve électronique aux Bibliothèques de l’Université Concordia

Charbonneau, Olivier (2005) La réserve électronique aux Bibliothèques de l’Université Concordia. In: The virtual customer: a new paradigm for improving customer relations in libraries and information services. IFLA Publications, IFLA P (117). K.G. Saur, München, pp. 118-126. ISBN 3-598-21845-1

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Official URL: http://archive.ifla.org/V/pr/saur117.htm

Abstract

Concordia University Libraries face many challenges as they embark on a project to implement an Electronic Reserves module, allowing students to download files submitted by Faculty directly from to its Web Catalogue. Issues arising from this new online service are analyzed using the Work-Centered Analysis Method and lessons are derived to guide fellow institutions wishing to reach their virtual patrons.

Divisions:Concordia University > Libraries
Item Type:Book Section
Refereed:Yes
Authors:Charbonneau, Olivier
Journal or Publication:The virtual customer: a new paradigm for improving customer relations in libraries and information services
Series Name:IFLA Publications
Date:2005
Funders:
  • Concordia University Libraries
ID Code:6817
Deposited By: OLIVIER CHARBONNEAU
Deposited On:01 Sep 2010 15:55
Last Modified:18 Dec 2012 19:19
Additional Information:Paper presented at the Satellite meeting of the Marketing and Management Section of the International Federation of Library Associations and Institutions (IFLA), Sao Paulo, Brasil, August 18-20, 2004
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