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Institutional Trust as a Multilevel Construct

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Institutional Trust as a Multilevel Construct

Gearey, David (2011) Institutional Trust as a Multilevel Construct. Masters thesis, Concordia University.

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Abstract

ABSTRACT
Institutional Trust as a Multilevel Construct
David Gearey
This thesis assesses individual perceptions of factors at three organizational levels of analysis (individual, interpersonal, and collective) in terms of their effects on institutional trust among organizational members (i.e. the degree to which organizational members perceive that the organization is predictable and benevolent). Past research is drawn upon to develop testable hypotheses concerning several organizational factors which are likely to be predictors of institutional trust in organizations. These include personal proclivity to trust and organizational identification at the individual level, perceptions of appropriate supervisory role enactment and perceptions of interference with performance or rewards at the interpersonal level, and perceptions of procedural and interactional justice as well as organizational legitimacy at the collective level. Faculty members and graduate students at a large university were studied using a survey methodology in order to test the hypotheses. Ultimately, organizational identification, perceptions of procedural justice and perceptions of organizational legitimacy were found to be significant predictors or institutional trust among faculty members, while only perceived organizational legitimacy is significant as a predictor among students. Implications for practitioners as well as for future research are discussed.

Divisions:Concordia University > John Molson School of Business > Management
Item Type:Thesis (Masters)
Authors:Gearey, David
Institution:Concordia University
Degree Name:M. Sc.
Program:Administration (Management option)
Date:04 January 2011
Thesis Supervisor(s):Lamertz, Kai
ID Code:7006
Deposited By:DAVID GEAREY
Deposited On:09 Jun 2011 15:49
Last Modified:09 Jun 2011 15:49
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