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Web-mediated communication at workplace : a case study at US WEST Communications

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Web-mediated communication at workplace : a case study at US WEST Communications

Kolhatkar, Madhuri (1999) Web-mediated communication at workplace : a case study at US WEST Communications. Masters thesis, Concordia University.

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Abstract

Information technologies such as the Web-Mediated Communication (WMC) are changing the way people think, work, collaborate and coordinate at the workplace. Corporations and organizations seeking to gain competitive edge are looking at Web-mediated communication technologies to make organizational communication more effective. Whereas the impact of Computer-Mediated Communication (CMC) technologies has been studied extensively (Hiltz & Turoff 1978, Sproull & Kiesler 1991, December 1996), the impact of Web-mediated communication technologies on the workplace is relatively a new phenomenon, and as such has received little attention (Jackson 1996). This paper examines the effects of using the intranet-based Web as a medium of communication through a case study at US WEST Communications Inc.--a telecommunications company based in Englewood, Colorado. It examines the human impact on employees at the workplace and discusses the threats and opportunities of Web-mediated communications.

Divisions:Concordia University > Faculty of Arts and Science > Communication Studies
Item Type:Thesis (Masters)
Authors:Kolhatkar, Madhuri
Pagination:vii, 127 leaves : ill. ; 29 cm.
Institution:Concordia University
Degree Name:Theses (M.A.)
Program:Communication Studies
Date:1999
Thesis Supervisor(s):Thwaites, Hal
ID Code:807
Deposited By:Concordia University Libraries
Deposited On:27 Aug 2009 13:14
Last Modified:08 Dec 2010 10:16
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