Kolhatkar, Madhuri (1999) Web-mediated communication at workplace : a case study at US WEST Communications. Masters thesis, Concordia University.
Information technologies such as the Web-Mediated Communication (WMC) are changing the way people think, work, collaborate and coordinate at the workplace. Corporations and organizations seeking to gain competitive edge are looking at Web-mediated communication technologies to make organizational communication more effective. Whereas the impact of Computer-Mediated Communication (CMC) technologies has been studied extensively (Hiltz & Turoff 1978, Sproull & Kiesler 1991, December 1996), the impact of Web-mediated communication technologies on the workplace is relatively a new phenomenon, and as such has received little attention (Jackson 1996). This paper examines the effects of using the intranet-based Web as a medium of communication through a case study at US WEST Communications Inc.--a telecommunications company based in Englewood, Colorado. It examines the human impact on employees at the workplace and discusses the threats and opportunities of Web-mediated communications.
|Divisions:||Concordia University > Faculty of Arts and Science > Communication Studies|
|Item Type:||Thesis (Masters)|
|Pagination:||vii, 127 leaves : ill. ; 29 cm.|
|Degree Name:||Theses (M.A.)|
|Thesis Supervisor(s):||Thwaites, Hal|
|Deposited By:||Concordia University Libraries|
|Deposited On:||27 Aug 2009 13:14|
|Last Modified:||08 Dec 2010 10:16|
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