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The interaction between end-users and systems analysts : the effects of end-user/analyst conflict on perceived system success

Title:

The interaction between end-users and systems analysts : the effects of end-user/analyst conflict on perceived system success

Wilson, Nadine (1999) The interaction between end-users and systems analysts : the effects of end-user/analyst conflict on perceived system success. Masters thesis, Concordia University.

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Abstract

This study investigates the interaction between end-users and systems analysts during end-user application development. It further investigates the effect that this interaction has on the success of the system development effort. The interaction between end-users and systems analysts is studied through some of its components namely, participation, involvement, influence, conflict and conflict resolution. Data was collected from end-users and systems analysts who had recently participated in the development of an end-user application. Factor analysis was then used to identify the underlying factors that contribute to system success in an end-user computing environment. The underlying factors were then examined using regression analysis. In addition to providing an overall understanding of some of the issues that are considered important to system success within an end-user computing environment, the analysis presented in this research indicates trends that should be examined for further research.

Divisions:Concordia University > John Molson School of Business
Item Type:Thesis (Masters)
Authors:Wilson, Nadine
Pagination:ix, 143 leaves ; 29 cm.
Institution:Concordia University
Degree Name:Theses (M.Sc.Admin.)
Program:Faculty of Commerce and Administration
Date:1999
Thesis Supervisor(s):Buyukkurt, Meral
ID Code:980
Deposited By:Concordia University Libraries
Deposited On:27 Aug 2009 13:15
Last Modified:08 Dec 2010 10:17
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