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The implementation of TQM in Canada and Mexico : a cross-cultural perspective

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The implementation of TQM in Canada and Mexico : a cross-cultural perspective

Galperin, Bella Lise (1995) The implementation of TQM in Canada and Mexico : a cross-cultural perspective. Masters thesis, Concordia University.

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Abstract

Why cultural factors made instituting a total quality management program more successful for Northern Telecom in a Mexican plant than in a Canadian plant. Implications for collectivistic and individualistic cultures.

Divisions:Concordia University > John Molson School of Business
Item Type:Thesis (Masters)
Authors:Galperin, Bella Lise
Pagination:ix, 126 leaves ; 29 cm.
Institution:Concordia University
Degree Name:M. Sc.
Program:Administration
Department (as was):Faculty of Commerce and Administration
Date:1995
Thesis Supervisor(s):Lituchy, Terri
Identification Number:HD 62.15 G34 1995
ID Code:5157
Deposited By: Concordia University Library
Deposited On:27 Aug 2009 19:50
Last Modified:20 Oct 2022 16:27
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