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Exploring the Transfer System. Validating a Process Model with a Business Training Intervention

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Exploring the Transfer System. Validating a Process Model with a Business Training Intervention

Welch, David (2010) Exploring the Transfer System. Validating a Process Model with a Business Training Intervention. Masters thesis, Concordia University.

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Abstract

In today’s economic landscape, business trainers have a responsibility to deliver training that translates into individual performance improvement and a positive return on investment. The inherent purpose of this study is to explore the variables that impact individual performance in the “transfer system”. Interviews with customer service representatives and the support staff that work alongside them at a Montreal-based call center depict both anticipated and unanticipated reactions towards factors in the transfer system that impact individual and team performance. Results focus on learner perceptions, instructional quality, and peripheral influences, all of which provide the framework for an updated transfer process model.

Divisions:Concordia University > Faculty of Arts and Science > Education
Item Type:Thesis (Masters)
Authors:Welch, David
Institution:Concordia University
Degree Name:M.A.
Program:Educational Technology
Date:14 September 2010
Thesis Supervisor(s):Venkatesh, Vivek
ID Code:6832
Deposited By: DAVID WELCH
Deposited On:23 Sep 2010 19:28
Last Modified:18 Jan 2018 17:29
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