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Web and paper questionnaires : an experimental comparison


Web and paper questionnaires : an experimental comparison

Miguel, Marco (2004) Web and paper questionnaires : an experimental comparison. Masters thesis, Concordia University.

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MQ94788.pdf - Accepted Version


The objective of this study is to investigate and model the acceptance of Web and paper-and-pencil questionnaires applied within a company. The study population consists of employees of United Nations agencies at any level with a corporate e-mail account and easy access to an Internet browser. This study uses a crossover design to avoid confounds such as order effects and variability between participants. Acceptance is assessed through the behavioral intention to respond (future) questionnaires, in a model where perceived ease of use, perceived enjoyment, portability value and computer anxiety are proposed as determinant variables. The results of this research do not indicate a difference in the reported behavioral intention to respond to future questionnaires between the two media. Nevertheless, response rates were higher for paper questionnaires.

Divisions:Concordia University > John Molson School of Business
Item Type:Thesis (Masters)
Authors:Miguel, Marco
Pagination:viii, 74 leaves : ill. ; 29 cm.
Institution:Concordia University
Degree Name:M. Sc. Admin.
Program:John Molson School of Business
Thesis Supervisor(s):Croteau, Anne-Marie and Dyer, Linda
Identification Number:HM 538 M54 2004
ID Code:8109
Deposited By: Concordia University Library
Deposited On:18 Aug 2011 18:15
Last Modified:13 Jul 2020 20:03
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