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Does Friendship Make Employees Better Citizens?

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Does Friendship Make Employees Better Citizens?

Li, Can (2017) Does Friendship Make Employees Better Citizens? Masters thesis, Concordia University.

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Abstract

This study explores the influence that different dimensions of workplace friendship cast on organizational citizenship behavior (OCB). I draw on social exchange theory, impression management theory, and affect theory to argue that workplace friendship opportunity (WFO) will lead to OCBO (OCB directed at the organization) through perceived organizational support (POS), and OCBI (OCB directed at individuals) through employees’ impression management tactics (IM). I also propose that workplace friendship prevalence (WFP) can lead to both OCBI and OCBO through positive affect (PA), with workplace friendship quality (WFQ) moderating these relations. The sample for this study includes 400 Concordia undergraduate business students, who are employed in various industries in Canada. Regression analyses were applied to analyze proposed mediation and moderated mediation relationships. Consistent with our hypotheses, we found that WFO is positively related to OCBO and OCBI, with POS and IM partially mediating these relationships, respectively. We also found that WFP is positively related to OCBI, but not OCBO. In contrast to the hypotheses, WFQ does not moderate the relationship between WFP and positive affect, and positive affect does not mediate the relation between WFP and OCBO/I. Post-hoc analyses indicate that WFQ is positively related to both OCBO and OCBI, and that the relationship between WFQ and OCBO is fully mediated by PA and the relationship between WFQ and OCBI is partially mediated by PA. Based on these results, companies can benefit from creating more friendship opportunity at work and promoting high friendship quality among employees. Considering that our sample is mostly young and they are university students, these results may be most applicable to organizations who have hired, or who intend to hire, young professionals from the millennial generation.

Divisions:Concordia University > John Molson School of Business > Management
Item Type:Thesis (Masters)
Authors:Li, Can
Institution:Concordia University
Degree Name:M. Sc.
Program:Management
Date:July 2017
Thesis Supervisor(s):Hecht, Tracy
Keywords:OCB, workplace friendship, positive affect, social exchange theory, impression management, perceived organizational support
ID Code:982859
Deposited By: Can Li
Deposited On:16 Nov 2017 17:23
Last Modified:18 Jan 2018 17:55
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