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“Babe… You’re a bit of a know it all.” Student love and breakup letters to a library research skills tutorial

Title:

“Babe… You’re a bit of a know it all.” Student love and breakup letters to a library research skills tutorial

Dennie, Danielle ORCID: https://orcid.org/0000-0003-3771-2450 and Breier, Susie (2019) “Babe… You’re a bit of a know it all.” Student love and breakup letters to a library research skills tutorial. In: Concordia University Library's 17th Annual Research Forum, April 26, 2019, Montréal, Québec. (Unpublished)

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Abstract

The Concordia Library Research Skills Tutorial was launched in early 2018. In an informal usability study during its development, student volunteers offered mostly positive reviews, describing the tutorial as “a very simple and thorough tool” providing “in-depth knowledge which can be so beneficial to an academic journey.” However, we wanted to know whether the tutorial is actually useful for students at a specific point of need. We therefore launched a qualitative study, partnering with professors in three undergraduate courses to encourage their students to use the tutorial as an aid in completing specific research assignments. Our study employed a novel evaluation method: the love/breakup letter. It involved our visiting the classes and asking students to briefly evaluate the tutorial by writing a love, breakup, or even indifferent letter to it as though it were a person. Our aim was to allow students to freely and creatively express themselves and to draw out their emotional responses. We wanted to learn: might students become attached to the tutorial as they would to a favorite app? Or would they experience frustration and even antagonism towards the tool if it failed to answer their needs? In what contexts might or might not this tutorial serve as a substitute for face-to-face teaching? Our presentation will describe some benefits and pitfalls of the love/breakup letter methodology, discuss key themes identified in the students’ letters and share intriguing excerpts.

Divisions:Concordia University > Library
Item Type:Conference or Workshop Item (Paper)
Refereed:No
Authors:Dennie, Danielle and Breier, Susie
Date:26 April 2019
Keywords:love/breakup letter, user experience, libraries, information literacy tutorial
ID Code:985363
Deposited By: DANIELLE DENNIE
Deposited On:03 May 2019 15:51
Last Modified:30 May 2019 00:26

References:

Gross, M., & Latham, D. (2009). Undergraduate perceptions of information literacy: defining, attaining, and self-assessing skills. College & Research Libraries. 70(4), 336-350.

Priestner, A. (2017). In front of our very eyes: The value of UX research methods. Retrieved from https://www.slideshare.net/AndyPriestner1/in-front-of-our-very-eyes-the-value-of-ux-research-methods-80607322

Walker, E., Wylie, R., Danielescu, A., Rodriguez, J. P., & Finn, E. (2018). Balancing student needs and learning theory in a social interactive postdigital textbook. In R. D. Roscoe, S. D. Craig & I. Douglas (Eds.), End-user considerations in educational technology design (pp. 141-159). Hershey, PA: IGI Global. doi:10.4018/978-1-5225-2639-1.ch007
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