It is still not showing as PDFA. Send me your word doc to thesis@alcor.concordia.ca and I will convert it. Thanks. 
Sharon

Hello, 

Your thesis must be in PDFA format, not PDF. Thank you. Sharon (thesis@alcor.concordia.ca)

Hello,
I think uploading from a mac rather than a PC affected the pfd/A. The uploaded file should now be a pdf/A. 
Thanks.