Preface:

This is an Author’s Original Manuscript (preprint) version of the following article, accepted for publication in Technical Services Quarterly: 

Christine F. Smith (2022) Exploring Streaming Media and Course Reserves: A Case Study, Technical Services Quarterly, 39:3, 272-288, DOI: 10.1080/07317131.2022.2082661 

It is deposited under the terms of the Creative Commons Attribution-NonCommercial License (http://creativecommons.org/licenses/by-nc/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is properly cited. 

Abstract: 
This article will detail a case study of Concordia University’s path from operating separate services of physical course reserves and media collections to pivoting towards the pandemic-prompted implementation of a new, large-scale, integrated streaming media course reserve service. While many libraries have offered streaming media and course reserve services during and prior to the pandemic’s arrival, this article brings to light how institutions can quickly upscale and blend services when unexpected events like pandemics – create needs for fast optimization.