Digital scholarship librarians must continually assess digital tools for the needs of researchers and other stakeholders. Selecting these tools without a well-defined, evaluation process risks their lack of use, wasted funds, and dissatisfied stakeholders. In this case study, the Concordia University Library had to decide whether to upgrade its preferred reference management tool or migrate to a new one. In order to find a solution that would best satisfy the users, the Library undertook a comprehensive evaluation process. A digital scholarship librarian applied a model, similar to what is frequently used in the private sector, to the academic situation and fit it for the constraints of the particular situation. The case study serves as an example of a process that DS librarians can use repeatedly to identify the strengths and weaknesses of a group of tools with respect to user requirements. It promotes communication with stakeholders thus reinforcing relationships among librarians and their research community.