van der Burg, Rob and Valverde, Raul (2011) A Study on the Maturity of Organisations in the Service Management Environment. International Journal of Business and Social Science, 2 (13). pp. 28-34.
Preview |
Text (application/pdf)
356kB4.pdf |
Official URL: http://ijbssnet.com/journal/index/505
Abstract
Service management has undergone as many changes in the history of Information Technology as the industry itself. In today's world companies are not so more looking at
monitoring and managing the IT components but they want to see how these components support the layers on top. At first these where the applications but in today's world the focus lays on supporting the business This paper describes the results of the research on the maturity of the organisations and gives in the form of a case study a way to demonstrate a a way how organisations can move forward in their thrive to grow to a higher maturity level
| Divisions: | Concordia University > John Molson School of Business > Decision Sciences and Management Information Systems |
|---|---|
| Item Type: | Article |
| Refereed: | Yes |
| Authors: | van der Burg, Rob and Valverde, Raul |
| Journal or Publication: | International Journal of Business and Social Science |
| Date: | 1 July 2011 |
| Keywords: | Business Service Management, maturity model , IT Management |
| ID Code: | 978364 |
| Deposited By: | Raul Valverde |
| Deposited On: | 15 Apr 2014 15:59 |
| Last Modified: | 18 Jan 2018 17:46 |
| Related URLs: |
Repository Staff Only: item control page
Download Statistics
Download Statistics