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A Study on the Maturity of Organisations in the Service Management Environment

Title:

A Study on the Maturity of Organisations in the Service Management Environment

van der Burg, Rob and Valverde, Raul (2011) A Study on the Maturity of Organisations in the Service Management Environment. International Journal of Business and Social Science, 2 (13). pp. 28-34.

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Official URL: http://ijbssnet.com/journal/index/505

Abstract

Service management has undergone as many changes in the history of Information Technology as the industry itself. In today's world companies are not so more looking at
monitoring and managing the IT components but they want to see how these components support the layers on top. At first these where the applications but in today's world the focus lays on supporting the business This paper describes the results of the research on the maturity of the organisations and gives in the form of a case study a way to demonstrate a a way how organisations can move forward in their thrive to grow to a higher maturity level

Divisions:Concordia University > John Molson School of Business > Decision Sciences and Management Information Systems
Item Type:Article
Refereed:Yes
Authors:van der Burg, Rob and Valverde, Raul
Journal or Publication:International Journal of Business and Social Science
Date:1 July 2011
Keywords:Business Service Management, maturity model , IT Management
ID Code:978364
Deposited By: RAUL VALVERDE
Deposited On:15 Apr 2014 15:59
Last Modified:18 Jan 2018 17:46
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