Login | Register

The Representation of Consultants as Experts in the Popular Press

Title:

The Representation of Consultants as Experts in the Popular Press

Sahir, Rita (2016) The Representation of Consultants as Experts in the Popular Press. Masters thesis, Concordia University.

[img]
Preview
Text (application/pdf)
Sahir_MASc_S2016.pdf - Accepted Version
Available under License Spectrum Terms of Access.
1MB

Abstract

The consultancy profession has become a norm over the years and continues to record increasing entry rates (Glückler & Armbrüster, 2003). A proof of this trend is the growing use of consultants by managers, and the increasing reliance on them, sometimes even without tangible results at the end of their collaboration (Fincham, 1999; Stumpf & Longman, 2000). This phenomenon has not gone unnoticed by academics. Over the past few decades, the consultancy profession has been increasingly discussed and researched in the management literature, but the existing studies seem to display little or no empirical evidence. If academic sources appear to be limited on the subject, the consultancy profession seems to be more exposed in the popular press. Thus, to understand the profession and chart its evolution, studying its representation in the popular press was essential. The popular press bears the responsibilities to disclose the truth to the public and at the same time reflects the latter’s opinion. The credibility granted to the consultancy profession through the press would explain the increased visibility and influence over the years. In order to know whether or not consultants were more used by journalists as sources to corroborate their facts, names and titles of direct quotes from 1978 to 2011, present in the front-page articles of the Business Day Section in the New York Times, were extracted for analysis. The results offer, among other things, a detailed picture of the representation of the consultancy profession over the years, compared to other business human sources used by journalists; valuable insights from journalists and consultants; and the data on consultants contextualized with major financial events.

Divisions:Concordia University > John Molson School of Business > Management
Item Type:Thesis (Masters)
Authors:Sahir, Rita
Institution:Concordia University
Degree Name:M.A. Sc.
Program:Business Administration (Management specialization)
Date:17 March 2016
Thesis Supervisor(s):Brutus, Stéphane
Keywords:Consulting, Consultancy, Consultants, Experts, Popular Press, New York Times, Business Human Sources, Representation
ID Code:980969
Deposited By: RITA SAHIR
Deposited On:17 Jun 2016 14:39
Last Modified:18 Jan 2018 17:52

References:

Alvesson, M. (1993). Organizations as rhetoric: knowledge-intensive firms and the struggle with ambiguity. Journal of Management studies, 30(6): 997-1015.

Abratt, R., & Kleyn, N. (2012). Corporate identity, corporate branding and corporate reputations: Reconciliation and integration. European Journal of Marketing, 46(7/8), 1048-1063.

Becker, H. S. (1967). Whose side are we on. Social problems, 14(3), 239-247.

Bennett, W. L. (1990). Toward a theory of press-state relations in the United States. Journal of communication, 40(2): 103-125.

Block, P. (2011). Flawless consulting: A guide to getting your expertise used. John Wiley & Sons.

Bogardus, E. S. (1951). Making of public opinion.

Boyce, T. (2006). Journalism and expertise. Journalism Studies, 7(6): 889-906.

Clark, T. (1995). Managing consultants: Consultancy as the management of impressions. McGraw-Hill International.

Clark, T., & Salaman, G. (1998). Creating the ‘right’ impression: towards a dramaturgy of management consultancy. Service Industries Journal, 18(1): 18-38.

Cochran, W. G. (1954). Some methods for strengthening the common χ 2 tests. Biometrics, 10(4): 417-451.

Creplet, F., Dupouet, O., Kern, F., Mehmanpazir, B., & Munier, F. (2001). Consultants and experts in management consulting firms. Research policy, 30(9): 1517-1535.

Czerniawska, F. (2006). The trusted firm: How consulting firms build successful client relationships. John Wiley & Sons.

Dimitrova, D. V., & Strömbäck, J. (2009). Look who's talking: Use of sources in newspaper coverage in Sweden and the United States. Journalism Practice, 3(1): 75-91.

Eulau, H. (1973). Skill revolution and consultative commonwealth. American Political Science Review, 67(01): 169-191.

Fincham, R. (1999). The consultant–client relationship: Critical perspectives on the management of organizational change. Journal of Management Studies, 36(3): 335-351.

Fombrun, C., & Shanley, M. (1990). What's in a name? Reputation building and corporate strategy. Academy of management Journal, 33(2): 233-258.

Franklin, B., & Carlson, M. (Eds.). (2010). Journalists, sources, and credibility: New perspectives. Routledge.

Glückler, J., & Armbrüster, T. (2003). Bridging uncertainty in management consulting: The mechanisms of trust and networked reputation. Organization Studies, 24(2): 269-297.

Goldberg, A. I., Cohen, G., & Fiegenbaum, A. (2003). Reputation building: Small business strategies for successful venture development. Journal of Small Business Management, 41(2), 168-186.

Groß, C., & Kieser, A. (2006). Are consultants moving towards professionalization?. Research in the Sociology of Organizations, 24: 69-100.

Gross, A. C., & Poor, J. (2008). The global management consulting sector. Business economics, 43(4): 59-68.

Grünberg, J., & Pallas, J. (2013). Beyond the news desk–the embeddedness of business news. Media, Culture & Society, 35(2): 216-233.

Hagenmeyer, U. (2007). Integrity in management consulting: a contradiction in terms?. Business Ethics: A European Review, 16(2): 107-113.

Hart, A. (1986). Knowledge acquisition for expert systems. School of Computing, Lancashire Polytechnic, Preston.

Johnson, P. E. (1983). What kind of expert should a system be?. Journal of Medicine and Philosophy, 8(1): 77-97.

Kipping, M., & Kirkpatrick, I. (2013). Alternative pathways of change in professional services firms: The case of management consulting. Journal of Management Studies, 50(5): 777–807.

Kitay, J., & Wright, C. (2007). From prophets to profits: The occupational rhetoric of management consultants. Human Relations, 60(11): 1613–1640.

Macdonald, S. (2006). From Babes and Sucklings: Management Consultants and Novice Clients. European Management Journal, 24(6): 411-421.

McKenna, C. D. (1995). The origins of modern management consulting. Business and Economic History, 51-58.

Mencher, M., & Zinsser, W. (2006). News reporting and writing. McGraw-Hill International.

Nelson, D. (1990). "Business Day" & the New York" Times": New life for an old priority. Newspaper Research Journal, 11(4): 24.

Page, B. I., Shapiro, R. Y., & Dempsey, G. R. (1987). What moves public opinion?. American Political Science Review, 81(01): 23-43.

Patton, E., & Johns, G. (2012). Context and the social representation of absenteeism: Absence in the popular press and in academic research. Human Relations, 65(2): 217-240.

Powell, L., & Self, W. R. (2003). Government sources dominate business crisis reporting. Newspaper Research Journal, 24(2), 97.

Starbuck, W. H. (1992). Learning by knowledge-intensive firms. Journal of Management Studies, 29(6): 713-740.

Stehr, N., & Grundmann, R. (2011). Experts: the knowledge and power of expertise. Routledge.

Stumpf, S. A., & Longman, R. A. (2000). The ultimate consultant: building long-term, exceptional value client relationships. Career Development International, 5(3): 124-134.

Vendelø, M. T. (1998). Narrating corporate reputation: becoming legitimate through storytelling. International Studies of Management & Organization, 120-137.

Werr, A., & Stjernberg, T. (2003). Exploring management consulting firms as knowledge systems. Organization Studies, 24(6): 881-908.
All items in Spectrum are protected by copyright, with all rights reserved. The use of items is governed by Spectrum's terms of access.

Repository Staff Only: item control page

Downloads per month over past year

Back to top Back to top