Login | Register

Generating quality open content: A functional group perspective based on the time, interaction, and performance theory


Generating quality open content: A functional group perspective based on the time, interaction, and performance theory

Carillo, Kevin and Okoli, Chitu (2011) Generating quality open content: A functional group perspective based on the time, interaction, and performance theory. Information & Management, 48 (6). pp. 208-219. ISSN 03787206

[thumbnail of Carillo_&_Okoli_2011_distro.pdf]
Text (application/pdf)

Official URL: http://dx.doi.org/10.1016/j.im.2011.04.004


We applied the Input-Process-Output approach and Time, Interaction, and Performance theory to examine the input factors (organisational, group-related, and individual) and process factors (group production, group well-being, and member support) that yield group effectiveness, measured as high-quality articles in Wikipedia. The results provided evidence of the positive effects of: group size and shared experience on both group process variables and group effectiveness; group heterogeneity on group production; organisational support and member activeness on group well-being; member activeness on member support; and organisational support and member activeness on group effectiveness.

Divisions:Concordia University > John Molson School of Business > Decision Sciences and Management Information Systems
Item Type:Article
Authors:Carillo, Kevin and Okoli, Chitu
Journal or Publication:Information & Management
Date:August 2011
Digital Object Identifier (DOI):10.1016/j.im.2011.04.004
Keywords:Group research; Input-Process-Output approach; Time, Interaction, and Performance theory; open content; virtual communities; Wikipedia
ID Code:7748
Deposited On:02 Dec 2011 20:46
Last Modified:18 Jan 2018 17:31
Additional Information:This is Kevin Carillo's 2005 master's thesis from Concordia (DSMIS Department), supervised by Chitu Okoli.


[1] A.M. Aladwani, A. Rai, R. Arkalgud, Formal participation and performance of the system development group: The role of group heterogeneity and group-based rewards. Database for Advances in Information Systems 31 (4), 2000, pp. 25–41.
[2] M. Alonzo, M. Aiken, M. Flaming in electronic communication. Decision Support Systems 36 (3), 2004, pp. 205–213.
[3] R. Barkhi, V.S. Jacob, H. Pirkul, The influence of communication mode and incentive structure on GDSS process and outcomes. Decision Support Systems 37 (2), 2004, pp. 287–305.
[4] R.S. Batenburg, F.J. Bongers, The role of GSS in participatory policy analysis. A field experiment, Information & Management 39 (1), 2001, pp. 15–30.
[5] I. Benbasat, L.H. Lim, The effects of group, task, context, and technology variables on the usefulness of group support systems, Small Group Research 24 (4), 1993, pp. 430–462.
[6] K. Burke, L. Chidambaram, Development in Electronically-Supported Groups: A Preliminary Longitudinal Study of Distributed and Face-to-face Meetings, Proceedings of the Twenty-Seventh Hawaii International Conference on System Sciences, 1994, pp. 104–113.
[7] C. Cheshire, J. Antin, The social psychological effects of feedback on the production of Internet information pools, Journal of Computer-Mediated Communication 13 (3), 2008, pp. 705–727.
[8] A.R. Dennis, B.A. Reinicke, Beta versus VHS and the acceptance of electronic brainstorming technology, MIS Quarterly 28 (1), 2004, pp. 1–20.
[9] G. Desanctis, R.B. Gallupe, A foundation for the study of group decision support systems, Management Science 33 (5), 1987, pp. 589–609.
[10] G. Easton, A. Easton, M. Belch, An experimental investigation of electronic focus groups, Information & Management 40 (8), 2003, pp. 717–727.
[11] J. Fjermestad, S.R. Hiltz, An assessment of group support systems experiment research: Methodology and results, Journal of Management Information Systems 15 (3), 1999, pp. 7–15.
[12] D. Gefen, D.W. Straub, A Practical Guide to Factorial Validity Using PLS-Graph: Tutorial and Annotated Example, Communications of the Association for Information Systems 16(5), 2005, pp. 91–109.
[13] J.R. Hackman, C.G. Morris, Group tasks, group interaction process, and group performance effectiveness: A review and proposed integration, In, L. Berkowitz, ed., Advances in Experimental Social Psychology, Academic Press, New York, 1975, pp. 45–99.
[14] J.R. Hackman, The design of work teams, In, J.W. Lorsch, ed., Handbook of Organizational Behavior, Prentice- Hall, Englewood Cliffs, NJ, 1987, pp. 315–342.
[15] W.W. Huang, K.K. Wei, R.T. Watson, B.C.Y. Tan, Supporting virtual team-building with a GSS: An empirical investigation, Decision Support Systems 34 (6), 2003, pp. 359–367.
[16] I. Jahnke, Dynamics of social roles in a knowledge management community, Computers in Human Behavior, 2009.
[17] C.B. Jarvis, S.B. MacKenzie, P.M. Podsakoff, A critical review of construct indicators and measurement model misspecification in marketing and consumer research, Journal of Consumer Research 30, 2003, pp. 199–218.
[18] Y. Kim, S.R. Hiltz, M. Turoff, Coordination structures and system restrictiveness in distributed group support systems, Group Decision and Negotiation 11 (5), 2002, pp. 379–404.
[19] R.E. Kraut, Applying social psychological theory to the problems of group work, In, J.M. Carroll, ed., HCI Models, Theories, & Frameworks: Toward a Multidisciplinary Science, 2003.
[20] J. Kutsko, J.Y. Smith, Effectiveness measures for distributed teams using electronic meeting technology: the Larson/Lafasto instrument, Proceedings of the Twenty-Fourth Annual Hawaii International Conference on System Sciences, 1991, pp. 458–470.
[21] J. Lerner, J. Tirole, Some simple economics of open source, Journal of Industrial Economics 50 (2), 2002, pp. 197–234.
[22] J.S. Lurey, M.S. Raisinghani, An empirical study of best practices in virtual teams, Information & Management 38 (8), 2001, pp. 523–544.
[23] J.E. McGrath, Groups: Interaction and performance, Prentice-Hall, Englewood Cliffs, 1984.
[24] S.M. Miranda, R.P Bostrom, The impact of group support systems on group conflict and conflict management, Journal of Management Information Systems 10 (3), 1993, pp. 63–95.
[25] M.M. Montoya-Weiss, A.P. Massey, M. and Song, Getting it together: Temporal coordination and conflict management in global virtual teams, Academy of Management Journal 44 (6) 2001, pp. 1251–1262.
[26] J.G. Oetzel, Self-construals, communication processes, and group outcomes in homogeneous and heterogeneous groups, Small Group Research 32 (1), 2001, pp. 19–54.
[27] C. Okoli, W. Oh, Investigating recognition-based performance in an open content community: A social capital perspective. Information & Management 44 (3), 2007, pp. 240–252.
[28] S. Paul, S. Priya, S. Imad, P.M. Peter, Impact of heterogeneity and collaborative conflict management style on the performance of synchronous global virtual teams, Information & Management 41 (3), 2004, pp. 303–321.
[29] D.J. Pauleen, An inductively derived model of leader-initiated relationship building with virtual team members, Journal of Management Information Systems 20 (3), 2003, pp. 227–256.
[30] M.S. Poole, A.B. Hollingshead, J.E. McGrath, R.L. Moreland, J. Rohrbaugh, Interdisciplinary perspectives on small groups, Small Group Research 35 (3), 2004, pp. 3–16.
[31] C. Ridings, M.M.L. Wasko, Online discussion group sustainability: Investigating the interplay between structural dynamics and social dynamics over time, Journal of the Association for Information Systems 11 (2), 2010, pp. 95–120.
[32] I.D. Steiner, Group process and productivity, Academic Press, New York, 1972.
[33] K.R. Walsh, M.H. Dickey, Structured modelling group support systems: a product design theory, Information & Management 41 (5), 2004, pp. 655–667.
[34] G.M. Wittenbaum, A.B. Hollingshead, A.B., P.B. Paulus et al., The functional perspective as a lens for understanding groups, Small Group Research 35 (1), 2004, pp. 17–43.
[35] C.G. Wu, J.H. Gerlach, C.E. Young, An empirical analysis of open source software developers’ motivations and continuance intentions, Information & Management 44 (3), 2007, pp. 253–262.
All items in Spectrum are protected by copyright, with all rights reserved. The use of items is governed by Spectrum's terms of access.

Repository Staff Only: item control page

Downloads per month over past year

Research related to the current document (at the CORE website)
- Research related to the current document (at the CORE website)
Back to top Back to top