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The role of perceived organizational support, distributive justice and motivation in reactions to new information technology

Title:

The role of perceived organizational support, distributive justice and motivation in reactions to new information technology

Mitchell, Jonathan I. and Gagné, Marylène and Beaudry, Anne and Dyer, Linda (2012) The role of perceived organizational support, distributive justice and motivation in reactions to new information technology. Computers in Human Behavior, 28 (2). pp. 729-738. ISSN 07475632

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Official URL: http://dx.doi.org/10.1016/j.chb.2011.11.021

Abstract

Despite tremendous investments in information technology (IT), many technological interventions in organizations fail because employees do not fully accept and use IT. The present study explored how perceived organizational support and distributive justice affect employee reactions to new IT from a motivational point of view. Self-determination theory was used to understand how different motivational styles, varying in degree of self-determination, mediate the relationship of perceived organizational support and distributive justice with reactions to new IT. Results showed that perceived organizational support and distributive justice were associated with intrinsic and identified motivation to use the IT, but only POS was related to enjoyment and acceptance of the IT. Intrinsic and extrinsic motivation were both associated with IT usage, but IT usage was associated with enjoyment and acceptance only when people were intrinsically motivated. Intrinsic motivation also mediated the effects of POS on enjoyment and acceptance. Moreover, intrinsically motivated users were less likely to use a paper-based appointment booking alternative than those who were not. Implications for managing IT implementations are discussed.

Divisions:Concordia University > John Molson School of Business > Decision Sciences and Management Information Systems
Concordia University > John Molson School of Business > Management
Item Type:Article
Refereed:Yes
Authors:Mitchell, Jonathan I. and Gagné, Marylène and Beaudry, Anne and Dyer, Linda
Journal or Publication:Computers in Human Behavior
Date:2012
Keywords:Self-determination theory; Information technology; Perceived organizational support; Motivation; IT acceptance and use Enjoyment
ID Code:973634
Deposited By:ANDREA MURRAY
Deposited On:08 Mar 2012 16:16
Last Modified:08 Mar 2012 16:16
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