Abstract

Today's volatile business environment imposes a high level of uncertainly in decision making activities in supply chain management. Although high level of coordination and integration between organizations is necessary to achieve efficiency in supply chain, this level of integration might have adverse effects on organization's agility. Agility is the capability to adapt to unpredicted market changes and new customer requirements. This necessitate the development of effective decision support tools in the area of the supply chain that can provide a higher level of integration with business environment and help organizations to cope with unpredictable changes in order to conduct their business activities with more agility. This work proposes a model and architecture for a situated decision support system for supply chain management and develops a prototype system in order to examine the feasibility of the model. The results of the empirical tests are presented and discussed. This study will be of interest to both academics in the field of supply chain and IS managers who want to make their supply chain more flexible and agile.