Abstract

QUIM--Quality in Use Integrated Measurement--is a framework being developed by the human-centered software engineering group and it aims to bridge the gaps between HCI practices and software engineering quality models for measuring quality in use or the user perspective of software quality. QUIM is based on the decomposition of factors into measurable criteria and metrics. Empirical rules for understanding and interpreting metrics are also included in QUIM. In this thesis, we identified and built a large, consistent repository of factors, criteria and metrics by surveying existing usability and software engineering quality models. QUIM Map includes 10 factors--namely Efficiency, Effectiveness, Satisfaction, Productivity, Learnability, Safety, Trustfulness, Accessibility, Universality and Usefulness--that quantify the quality in use of software products. These factors are mapped to a total of 27 criteria that are further measured through more than 125 metrics for assessing quantitatively as well as qualitatively the quality in use.