Kaltsounakis, Zafiro (1995) Implementing total quality management in Canadian health care : an empirical investigation. Masters thesis, Concordia University.
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Abstract
Develops a model of TQM implementation based on theoretical formulations and empirical findings derived from the quality experiences of a Canadian hospital.
| Divisions: | Concordia University > John Molson School of Business |
|---|---|
| Item Type: | Thesis (Masters) |
| Authors: | Kaltsounakis, Zafiro |
| Pagination: | vi, 77 leaves ; 29 cm. |
| Institution: | Concordia University |
| Degree Name: | M. Sc. |
| Program: | Administration |
| Department (as was): | Faculty of Commerce and Administration |
| Date: | 1995 |
| Thesis Supervisor(s): | Waldman, David |
| Identification Number: | RA 971 K35 1995 |
| ID Code: | 3454 |
| Deposited By: | Concordia University Library |
| Deposited On: | 27 Aug 2009 19:28 |
| Last Modified: | 20 Oct 2022 16:27 |
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