Azar, Christian (2011) A Virtualized Infrastructure for IVR Applications as Services. Masters thesis, Concordia University.
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Abstract
Interactive Voice Response (IVR) applications are ubiquitous nowadays. Automated attendant, bank teller and automated surveys are a few of many applications requiring IVR capabilities. Cloud computing is a paradigm gaining a lot of momentum. It has three major service models: Infrastructure as a service – IaaS, Platform as a service – PaaS, and Software as a Service – SaaS. It offers also several inherent benefits such as scalability, resource efficiency and easy introduction of new functionality. However, very few, if any, IVR applications are offered today in cloud-based settings despite of all its potential benefits.
This thesis deals with IaaS. Accordingly, we propose a novel architecture for a virtualized IVR infrastructure that relies on RESTFul Web services. The architecture proposes IVR substrates that are virtualized, composed, and assembled on the fly to build IVR applications. As a proof of concept, we have implemented an IaaS prototype on which performance measurements have been done to evaluate our architecture concept. In addition, a simple proof of concept PaaS consisting of a graphical user interface (GUI)has been built to enable the development and management of simple IVR services in the SaaS layer.
| Divisions: | Concordia University > Gina Cody School of Engineering and Computer Science > Electrical and Computer Engineering |
|---|---|
| Item Type: | Thesis (Masters) |
| Authors: | Azar, Christian |
| Institution: | Concordia University |
| Degree Name: | M.A. Sc. |
| Program: | Electrical and Computer Engineering |
| Date: | 14 November 2011 |
| Thesis Supervisor(s): | Glitho, Roch |
| Keywords: | Interactive Voice Response (IVR), Cloud Computing, Virtualizations, RESTFul Web services |
| ID Code: | 36154 |
| Deposited By: | CHRISTIAN AZAR |
| Deposited On: | 18 Jun 2012 14:55 |
| Last Modified: | 18 Jan 2018 17:36 |
References:
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