Charbonneau, Olivier (2005) La réserve électronique aux Bibliothèques de l’Université Concordia. In: Ferreira, Sueli Mara Soares Pinto and Savard, Réjean, (eds.) The virtual customer: a new paradigm for improving customer relations in libraries and information services. IFLA Publications, IFLA P (117). K.G. Saur, München, pp. 118-126. ISBN 3-598-21845-1
Preview |
Other (application/pdf)
44kBeResConcordia_OC.PDF - Published Version Available under License Creative Commons Attribution Share Alike. |
Official URL: http://archive.ifla.org/V/pr/saur117.htm
Abstract
Concordia University Libraries face many challenges as they embark on a project to implement an Electronic Reserves module, allowing students to download files submitted by Faculty directly from to its Web Catalogue. Issues arising from this new online service are analyzed using the Work-Centered Analysis Method and lessons are derived to guide fellow institutions wishing to reach their virtual patrons.
| Divisions: | Concordia University > Library |
|---|---|
| Item Type: | Book Section |
| Refereed: | Yes |
| Authors: | Charbonneau, Olivier |
| Editors: | Ferreira, Sueli Mara Soares Pinto and Savard, Réjean |
| Journal or Publication: | The virtual customer: a new paradigm for improving customer relations in libraries and information services |
| Series Name: | IFLA Publications |
| Date: | 2005 |
| Funders: |
|
| ID Code: | 6817 |
| Deposited By: | Olivier Charbonneau |
| Deposited On: | 01 Sep 2010 15:55 |
| Last Modified: | 18 Jan 2018 17:29 |
| Additional Information: | Paper presented at the Satellite meeting of the Marketing and Management Section of the International Federation of Library Associations and Institutions (IFLA), Sao Paulo, Brasil, August 18-20, 2004 |
Repository Staff Only: item control page
Download Statistics
Download Statistics