Abstract

Are informal learning and Web 2.0. the centerpieces of workplace learning in the future? If so, how can we effectively leverage them to achieve strategic goals? This interactive session explores the answers to these and related questions, based on evidence from the research and real examples from the field. Specifically, this session clarifies competing definitions of informal learning,provides a framework of “touch points” for meaningfully integrating informal learning and associated technologies into an overall learning strategy.