Abstract

The purpose of the present thesis was to carry out an evaluation of the Project Management training course at IMS Health Canada (Intercontinental Medical Statistics). The evaluation methodology was based on Kirkpatrick's Four-Level Evaluation model (1975). It involved measuring participants' reactions to the training course (Level I), learning gains from the training (Level II) and behavior change, regarding the degree to which participants applied what they learned to their job performance (Level III). Evaluation data were gathered from all past participants in the training using a survey form, interviews, and a focus group, as well as through interviews with their supervisors and the training instructor. Participants, supervisors and the training instructor found the training to be very basic in nature. It provided participants with a necessary project management methodology and terminology, which assisted them in defining, and to a lesser extent, planning projects. Data revealed that the Project Management course should include future instruction on how to implement IMS-type projects and use a Project Management (PM) software, in order to enable participants to carry out projects and manage project contingencies effectively