Abstract

This project draws from materials related to Human Performance Technology. It looks at individual roles as well as corporate dynamics in assessing performance and driving change within the organisation. The initial project was designed to identify performance gaps within the Infusion Pharmacology and Neurotoxicology Department (IPN Department). The objective of the analysis was to identify areas for improvement within a functioning business environment and the organisation as a whole. The resulting recommendations lead to several improvement initiatives, one of which, the redesign of the corporate reporting process, is included in the discussion. The Reporting Process change illustrates implementation of a Human Performance Technology initiative using similar analytical methodologies. A reflection on this paper provides an overview of lessons learned and considerations for Concordia University's Educational Technology graduate program.