Abstract

Companies always seek ways to increase their competitiveness and performances by implementing defined quality methodologies. The present thesis aims at providing companies with a methodology that identifies specific requirements for process management using ISO standards (IST). IST implementation can be very costly. This is due to the fact that it requires specific knowledge, resources (financial, time and others) as well as motivation on the part of organizations to pursue ISO certification. The present thesis provides a specific methodology to identify IST requirements. This methodology uses a different approach to carry out the necessary interpretation. Its advantages lie in its reduction of the apprehension time and in the enhancement of its overall understanding. Furthermore, the present thesis proposes an effective approach for IST implementation by applying a methodology called Environment Based Design (EBD) theory and a model called Quality Implementation Practical Flowchart (QIPF). In EBD a graphical language called Recursive Object Modeling (ROM) is developed to design the graphical representation of IST requirements, thus, providing an easy and unambiguous understanding of ISO standards' clauses. The development of QIPF involves a methodology based on on-site experience. Thus, IST requirements defined into a formal structure are taken as the starting point for developing the implementation process. An example based on the analysis established in the present document is used to show how an IST implementation can be developed