Abstract

The rail rapid transit (metro) systems in Bangkok, Thailand, lack good intermodal connections. Actions that could improve connections between metros and buses are specified. More than 300 surveys were used to identify passenger perceptions of specific conditions of transfers between subway stations and buses. Passengers expressed high levels of dissatisfaction with specified conditions and the overall transfer experience; this finding suggests that intermodal metro–bus transfers could be greatly improved. The information was used to calibrate importance–satisfaction analysis and ordinal regression models. Model results suggest that the conditions that could have the greatest effect on the overall transfer experience are safety from crime and the distance between subway exits and bus stops.