Gosselin, Karine (2024) Process Mapping for Interdisciplinary Aerospace Processes: A Case Study. Masters thesis, Concordia University.
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Abstract
The multidisciplinary nature of aerospace processes demands coordination across diverse functions, each contributing to the design, development, sustainment, and compliance of highly regulated aerospace products. These processes involve various interconnected and interdependent elements that influence execution, making it challenging to fully deconstruct and reveal the underlying complexities and interactions that shape the overall process.
This thesis explores a practical adaptation of a process mapping technique within the aerospace industry, focusing on a single case study at a Canadian aircraft maintenance company. Through this case study, the thesis illustrates how multiple process mapping approaches can offer different perspectives and enhance process transparency. A current-state manufacturing process is mapped at five different levels of detail: Level 1 provides a high-level overview of the process with milestones and principal tasks; Level 2 incorporates information flow through artifact types; Level 3 adds the roles and expertise required for each activity in the process; Level 4 introduces communication activities; and Level 5 details the working time for each activity.
By analyzing the results from each mapping level, the study evaluates the usability and benefits of incorporating different process elements. The findings show that process mapping is not only suitable for visualizing task-specific workflow but can be customized to meet other end-user needs. It was found that no single level of detail is entirely self-sufficient, and that combining elements such as information flow, roles, communication and time provides distinct perspectives offering value across a wide range of use cases and objectives.
Divisions: | Concordia University > Gina Cody School of Engineering and Computer Science > Mechanical, Industrial and Aerospace Engineering |
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Item Type: | Thesis (Masters) |
Authors: | Gosselin, Karine |
Institution: | Concordia University |
Degree Name: | M.A. Sc. |
Program: | Mechanical Engineering |
Date: | November 2024 |
Thesis Supervisor(s): | Marsden, Catharine |
Keywords: | Aerospace, Process Map, Process Mapping, Flowchart, Multidisciplinary, Interdisciplinary, Complex, Detailed, Levels of Detail, Approach, Communication, Collaboration, Information Management, Information Flow, Workflow Diagram, Case Study, Liaison Engineering, Production, Aircraft |
ID Code: | 994865 |
Deposited By: | Karine Gosselin |
Deposited On: | 17 Jun 2025 17:14 |
Last Modified: | 17 Jun 2025 17:14 |
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