René-Véronneau, Émilie
ORCID: https://orcid.org/0009-0008-5833-9724
(2025)
Should we stay or should we go? Clashing on Stack Exchange and Stack Overflow.
Masters thesis, Concordia University.
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Abstract
The advent of Web 2.0 has opened the means of online collaboration, supporting the creation of digital platforms which, in turn, have enabled the creation and curation of knowledge commons that we sometimes take for granted. Since, researchers have revisited repertoires of contention related to digital activism, though less attention has been given to peer production and digitally native protests. This study examines the 2019–2020 crisis on the Stack Exchange network through a case study approach. Using the Governing Knowledge Commons framework, inspired by Elinor Ostrom, to structure data collection and Hirschman’s Exit, Voice, and Loyalty framework to guide analysis, the case highlights the limitations of user agency in platform governance. Despite contributors employing various strategies to voice their concerns, their ability to make themselves heard and effect change ultimately depends on administrators’ willingness to engage and their willingness to uphold platform rules, leaving contributors with limited recourse. This study argues that the absence of legal protections for knowledge commons contributors threatens the long-term sustainability of these online ecosystems. Moreover, by providing a detailed account of the crisis, this research provides data to support revising current repertoires of contention to encompass peer production contexts better.
| Divisions: | Concordia University > Faculty of Arts and Science > Education |
|---|---|
| Item Type: | Thesis (Masters) |
| Authors: | René-Véronneau, Émilie |
| Institution: | Concordia University |
| Degree Name: | M.A. |
| Program: | Educational Technology |
| Date: | 8 May 2025 |
| Thesis Supervisor(s): | Shaw, Steven |
| Keywords: | Digitally native protests, online knowledge commons governance, peer production, digital repertoires of contention, Stack Exchange, Stack Overflow. |
| ID Code: | 995874 |
| Deposited By: | Emilie René-Véronneau |
| Deposited On: | 04 Nov 2025 16:19 |
| Last Modified: | 04 Nov 2025 16:19 |
| Additional Information: | The author discloses her voluntary involvement as a Stack Exchange moderator since 2018, within a team of over 575 members at the time of the events. |
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