Liu, Wenbin (2025) Exploring the Roles of Cultures and Cultural Competencies in the Fields of Learning and Development and Technical Communication. PhD thesis, Concordia University.
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Abstract
This dissertation examines the roles of culture and cultural competence in the related professional disciplines of Learning and Development and Technical Communication. It first explores the portrayal of culture and cultural competence through in-depth content analyses of peer-reviewed articles published over a decade and a half in Performance Improvement Quarterly and the Journal of Business and Technical Communication. Building on these analyses, the dissertation then explores empirical evidence of the roles of culture and the competencies needed in the two lines of work through separate Developing a Curriculum (DACUM) studies. In both studies, focus groups of individual contributors and managers elicited the evidence.
All studies explored culture broadly, in terms of personal backgrounds (national, societal, and demographic) and in terms of the organizations in which individuals practice (organizational, occupational, and technological cultures). Participants in the two professions identified overlaps in cultural competencies, including inclusivity and bias reduction, but also differences in focus. Workplace and societal cultures received the most attention, with Learning and Development emphasizing workplace culture more than Technical Communication.
Learning and Development participants identified a wide array of competencies spanning cognitive, behavioral, and affective dimensions, addressing both learner adaptation and cultural complexities within their work. Technical Communicators emphasized behavior-based competencies centered on audience-focused communication, with less attention to workplace cultural dynamics.
The study proposes a cross-field model of cultural competence that includes both shared and field-specific dimensions, and offers recommendations to support culturally responsive practices.
| Divisions: | Concordia University > Faculty of Arts and Science > Education |
|---|---|
| Item Type: | Thesis (PhD) |
| Authors: | Liu, Wenbin |
| Institution: | Concordia University |
| Degree Name: | Ph. D. |
| Program: | Education |
| Date: | 29 August 2025 |
| Thesis Supervisor(s): | Carliner, Saul |
| Keywords: | Learning and Development; Technical Communication; Cultural Competence |
| ID Code: | 996121 |
| Deposited By: | Wenbin Liu |
| Deposited On: | 04 Nov 2025 15:52 |
| Last Modified: | 04 Nov 2025 15:52 |
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