Items where Author is "Spielmann, Nathalie"
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Spielmann, Nathalie, Laroche, Michel and Borges, Adilson (2012) How service seasons the experience: Measuring hospitality servicescapes. International Journal of Hospitality Management, 31 (2). pp. 360-368. ISSN 02784319
Spielmann, Nathalie (2010) Word of mouth for interpersonal services : communicating value. PhD thesis, Concordia University.
