Items where Author is "Ueltschy, Linda C."

Ueltschy, Linda C., Laroche, Michel, Rita, Paulo and Bocaranda, Claudia (2008) A Pan-European Approach to Customer Satisfaction: An Optimal Strategy? Multinational Business Review, 16 (3). pp. 41-72. ISSN 1525-383X

Ueltschy, Linda C., Laroche, Michel, Eggert, Axel and Bindl, Uta (2007) Service quality and satisfaction: an international comparison of professional services perceptions. Journal of Services Marketing, 21 (6). pp. 410-423. ISSN 0887-6045