Abstract

This study investigates the interaction between end-users and systems analysts during end-user application development. It further investigates the effect that this interaction has on the success of the system development effort. The interaction between end-users and systems analysts is studied through some of its components namely, participation, involvement, influence, conflict and conflict resolution. Data was collected from end-users and systems analysts who had recently participated in the development of an end-user application. Factor analysis was then used to identify the underlying factors that contribute to system success in an end-user computing environment. The underlying factors were then examined using regression analysis. In addition to providing an overall understanding of some of the issues that are considered important to system success within an end-user computing environment, the analysis presented in this research indicates trends that should be examined for further research.