Reilly, Rosemary C. 
ORCID: https://orcid.org/0000-0001-7274-4488 and Mcbrearty, Madeleine
(2010)
“Getting there is not a very neat circle or process”:
An illustrative view of complexity within a knowledge management learning community.
In: Tait, Andrew and Richardson, Kurt, (eds.)
Complexity and knowledge management- Understanding the role of knowledge in the management of social networks.
Managing Organizational Complexity, 4
.
Information Age Publishing, Charlotte, NC, pp. 237-265.
ISBN 1607523566
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Abstract
This chapter bridges the thinking and practice of organizational learning, knowledge management and complexity theory by using a case study of a learning system. It describes a learning community as a complex knowledge management system and the impact of dynamic self-assessment as an intervention in order to illuminate its own complexity. A knowledge management learning community of novice human systems interveners utilized the principles of dynamic self-assessment to chart the evolution of the system, using the five characteristics of a learning organization as the self-assessment dimensions. Data was collected through observations and interviews with members of the cohort at the end of year one and the end of year two. Using a case illustration, complex interactive and adaptive processes and emergent possibilities come alive and reveal this system's unique socio-historical trajectory. Self-assessment allowed the community to intentionally tinker with its functioning, and to purposefully create open spaces of possibility.
| Divisions: | Concordia University > Faculty of Arts and Science > Applied Human Sciences |
|---|---|
| Item Type: | Book Section |
| Refereed: | Yes |
| Authors: | Reilly, Rosemary C. and Mcbrearty, Madeleine |
| Editors: | Tait, Andrew and Richardson, Kurt |
| Series Name: | Managing Organizational Complexity |
| Date: | 2010 |
| Funders: |
|
| Keywords: | knowledge management, learning communities, complexity theory, dynamic self-assessment, workplace learning |
| ID Code: | 984771 |
| Deposited By: | Rosemary Reilly |
| Deposited On: | 17 Dec 2018 20:18 |
| Last Modified: | 17 Dec 2018 20:18 |
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