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Commitment to quality, customer satisfaction, and their relationship to market performance

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Commitment to quality, customer satisfaction, and their relationship to market performance

Feigenbaum, Bonnie (1996) Commitment to quality, customer satisfaction, and their relationship to market performance. Masters thesis, Concordia University.

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Divisions:Concordia University > John Molson School of Business
Item Type:Thesis (Masters)
Authors:Feigenbaum, Bonnie
Pagination:vi, 98 leaves : ill. ; 29 cm.
Institution:Concordia University
Degree Name:Theses (M.Sc.Admin.)
Program:Faculty of Commerce and Administration
Date:1996
Thesis Supervisor(s):Bergier, Michel
ID Code:2739
Deposited By: Concordia University Libraries
Deposited On:27 Aug 2009 19:20
Last Modified:08 Dec 2010 15:28
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